> ## Documentation Index
> Fetch the complete documentation index at: https://help.broadstripes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Us

> Get in touch with our support team

Sorry you're having trouble. We understand that questions and issues can come up while using Broadstripes, and we're committed to helping you get the most out of our platform. Our support team is ready to assist you with any questions, technical issues, or feedback you may have.

<Card title="New! Try our AI help assistant" icon="sparkles">
  Want to try our **AI Help feature** before reaching out to the support team? The AI assistant can instantly search through the knowledge base to point to relevant documentation and troubleshoot issues.

  **To access AI Help:** Press **⌘ I** (Mac) or **Ctrl+I** (Windows) or type your question into the search box at the bottom center of any page on this help site.

  <img src="https://mintcdn.com/broadstripes/xfbXMQnjbp664pRI/images/ai-help-search-box.png?fit=max&auto=format&n=xfbXMQnjbp664pRI&q=85&s=2e0b5347911ff3ab155c2c1d09a24b6d" alt="AI Help search box" width="1214" height="867" data-path="images/ai-help-search-box.png" />
</Card>

### In-App Support (Fastest Response)

**Click the support icon in the lower right corner** of any page in:

* The Broadstripes Help Center
* The Broadstripes app

This opens our in-app support chat, which connects you directly to our support team. This is often the fastest way to get help, as our team can see your account and provide context-specific assistance.

**Benefits:**

* Real-time chat support
* Immediate access to your account information
* Quick resolution of urgent issues
* Available during business hours

<img src="https://mintcdn.com/broadstripes/y9R5zcT-wUDAXhVL/images/getting-started/chat-bubble.png?fit=max&auto=format&n=y9R5zcT-wUDAXhVL&q=85&s=e149d0278008e02e95a0390eebcc7afe" alt="In-app support" width="1292" height="760" data-path="images/getting-started/chat-bubble.png" />

### Email Support

**Email:** [support@broadstripes.com](mailto:support@broadstripes.com)

Send us an email with details about your issue, and our support team will get back to you as soon as possible. Email is great for:

* Detailed technical issues that need investigation
* Feature requests or feedback
* Non-urgent questions
* Issues that require documentation or screenshots

***

## 🔍 Before You Contact Us

You might find the answer quickly by:

<CardGroup cols={2}>
  <Card title="Search the Help Center" icon="magnifying-glass" href="/">
    Get AI assistance or browse our comprehensive documentation and guides
  </Card>

  <Card title="Video Guides" icon="play" href="/docs/getting-started/video-guides">
    Watch step-by-step video tutorials on common tasks
  </Card>

  <Card title="Getting Started" icon="rocket" href="/docs/getting-started/getting-started-overview">
    Learn the basics if you're new to Broadstripes
  </Card>

  <Card title="Search Documentation" icon="book" href="/docs/search/search-builder-build-an-advanced-search">
    Master advanced features and techniques
  </Card>
</CardGroup>

***

## 💡 Helpful Information to Include

When contacting support, please include:

* **Your project name** - This helps us locate your account quickly
* **A clear description of the issue** - What were you trying to do?
* **Steps to reproduce** - How can we recreate the problem?
* **Screenshots or videos** - Visual information is very helpful
* **Error messages** - Copy any error messages you're seeing
* **Browser and device information** - What browser and operating system are you using?
* **When it started** - Is this a new issue or has it been ongoing?

The more details you provide, the faster we can help you resolve your issue.

***

## ⏱️ Response Times

* **In-app chat:** Typically within 1-2 hours during business hours
* **Email support:** Usually within 24 business hours
* **Urgent issues:** Contact us via in-app chat for fastest response

***

## 🎯 Common Reasons to Contact Us

**Technical Issues**

* Features not working as expected
* Error messages or crashes
* Data not appearing correctly
* Performance or speed issues

**Account & Setup**

* User access or permissions questions
* Project configuration help
* Data import assistance
* Integration questions

**Feature Requests & Feedback**

* Suggestions for new features
* Feedback on existing functionality
* Ideas to improve your workflow

**Billing & Account Management**

* Subscription questions
* Invoice inquiries
* Account changes