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When your cell number changes, update it in Broadstripes so your text notifications reach you. Broadstripes uses this number to tell you when someone replies to a text you sent. If your login requires a security code, your codes go to this number too. Prerequisite: Have the new phone with you, because you need to reply to a confirmation text. If you’ve never set a number, see Set an SMS notification number instead.
If your login requires a security code, Broadstripes starts sending those codes to the new number as soon as you click Confirm and save, even before you confirm it. Check the number carefully before you click, and stay logged in until the button reads Confirmed. That way, you can fix a typo before it locks you out.

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Change the number

  1. In the top-right navigation bar, click your user disc (the circle showing your initials or photo) to open the user menu, then select User settings. The user menu open, with User settings highlighted
  2. In the SMS notification settings section, replace the number in the Phone number for SMS notifications field with your new number. The button below the field changes to Confirm and save.
  3. Click Confirm and save. The Phone number for SMS notifications field with the Confirm and save button highlighted
  4. Broadstripes texts the new number. Reply to that message with the word YES.
After you reply, the page updates and the button changes to Confirmed. Broadstripes also texts you to say thanks for confirming. The button turns green and reads Confirmed once your number is verified

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What changes when you switch numbers

  • Your old number stops getting notifications right away. Broadstripes replaces it when you click Confirm and save, not when you reply YES.
  • Replies that arrive before you confirm don’t reach your phone. Broadstripes doesn’t text you about them later, so reply YES promptly, then check your text conversations in Broadstripes for anything you missed.
  • The new number applies to all your projects. The number belongs to your user account, not to a single project.
  • Your virtual number doesn’t change. Workers keep texting the same virtual number, and they don’t see your cell number.

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If it doesn’t work

  • No confirmation text arrives. Check the number in the field. If it’s wrong, correct it and click Confirm and save. If it’s right, click Send again.
  • The button reads Blocked. That number has opted out of messages from the Broadstripes notification number (by texting STOP, for example). Text UNSTOP to the notification number shown on the page. The button changes to Confirmed once Broadstripes receives your message.
  • You see “You may not use this number for SMS notifications.” The number you entered is a Broadstripes virtual number. Enter a real cell number instead.
  • You can’t log in because your security codes go to your old number. You need to be logged in to change the number yourself, so contact Broadstripes support for help.